Refund policy
Return & Refund Policy
At REVV&CO, our products are made to order. Because each item is produced specifically after an order is placed, we carefully inspect every item before it is shipped.
Returns
As our products are made to order, we generally do not accept returns or exchanges simply because you have changed your mind, ordered the wrong size, or no longer want the item.
However, this does not affect any mandatory consumer rights that may apply under applicable law.
If your order arrives damaged, defective, or incorrect, please contact us and we will be happy to assist you.
Damaged, Defective or Incorrect Items
If you receive an item that is defective, damaged during delivery, or different from what you ordered, please contact us within 5 days of receiving your order.
Please email us at contact.ralucahada@gmail.com and include:
Your order number
-A description of the issue
-Clear photos of the item and the problem
-Photos of the packaging, if the package arrived damaged
Do not return the item before contacting us and receiving instructions.
If the issue is confirmed to be a production or fulfillment error, we may offer a replacement, reprint, repair, or refund, depending on the circumstances.
Wrong Size or Incorrect Order
Please carefully check our size guide before placing your order.
We are unable to accept returns or provide exchanges solely because the wrong size was selected by the customer.
If we sent you an incorrect item or size due to an error on our part, please contact us within 5 days of delivery so we can resolve the issue.
Refunds
If you are eligible for a refund, we will process it to the original payment method used for the purchase.
Once approved, refunds may take several business days to appear in your account, depending on your bank or payment provider.
Shipping costs are generally non-refundable unless the refund is due to an error or defect for which REVV&CO is responsible, or otherwise required by applicable law.
Order Cancellation
Because our products are made to order, orders may enter production shortly after they are placed.
If you need to cancel an order, please contact us as soon as possible at contact@revvco.shop
We cannot guarantee that a cancellation will be possible once production has started or the order has been shipped.
Unclaimed or Undeliverable Packages
If a package is returned to us because it was not collected, the delivery address was incorrect, or delivery could not be completed for reasons attributable to the customer, additional shipping costs may apply if you request the order to be shipped again.
If the package cannot be reshipped, any refund will be handled in accordance with applicable law and the circumstances of the order.
EU Consumer Rights
If you are a consumer located in the European Union, you may have a statutory right of withdrawal for certain online purchases.
However, the right of withdrawal may not apply to goods made to the consumer’s specifications or clearly personalised goods, where the applicable legal exception applies.
Nothing in this policy is intended to limit or exclude any consumer rights that cannot legally be excluded under applicable law.
Contact Us
For any questions regarding returns, refunds, or your order, please contact us at:
Email: contact@revvco.shop
Please include your order number in your message so we can assist you as quickly as possible.