Frequently Asked Questions
ORDERING
How does the ordering process work?
Each revv piece is made to order. Once your order is placed, your piece enters production and is carefully prepared for dispatch.
This approach allows us to create each item specifically for you, rather than holding excess inventory.
Can I change or cancel my order?
If you need to make a change, please contact us as soon as possible at contact@revvco.shop
As our pieces are made to order, we cannot guarantee changes or cancellations once production has begun.
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SIZING
How do I choose my size?
We recommend checking the size guide on each product page before placing your order.
For the most accurate fit, compare the measurements with a similar garment you already own.
If you’re between sizes or need help choosing, feel free to contact us.
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SHIPPING
When will my order be shipped?
Orders are typically prepared within 2–5 business days.
Once your piece has been completed, it will be carefully packaged and dispatched to you.
How long does delivery take?
For orders within Romania, delivery usually takes approximately 1–3 business days after dispatch.
Please note that these are estimated delivery times and may vary during holidays, launches, or periods of high demand.
Will I receive tracking information?
Yes. Once your order has been dispatched, you’ll receive a shipping confirmation with tracking information, when available.
If you don’t see the email, please check your Spam or Junk folder.
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RETURNS & EXCHANGES
Can I return my order?
Our pieces are made to order, so we generally do not accept returns or exchanges simply due to a change of mind or an incorrect size selection.
Your statutory consumer rights remain unaffected where applicable.
For complete information, please visit our Return & Refund Policy.
What if my order arrives damaged or incorrect?
Please contact us within 5 days of receiving your order at contact@revvco.shop
Include your order number and clear photographs of the item and the issue. We’ll review everything and make sure the matter is properly resolved.
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PRODUCTS
Are revv pieces made to order?
Yes. Every piece is created after your order is placed.
Because of this, slight variations in the production process may occur, making each piece uniquely yours.
Will the color look exactly like it does on my screen?
We make every effort to photograph and display our products as accurately as possible.
However, colors may appear slightly different depending on your device, screen settings, and lighting conditions.
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INTERNATIONAL ORDERS
Do you ship internationally?
International shipping is available to selected destinations. Available shipping methods and costs will be shown at checkout based on your location.
Any customs duties, import taxes, or additional charges imposed by the destination country are the responsibility of the customer, where applicable.
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PAYMENTS
What payment methods do you accept?
Available payment methods are displayed securely at checkout and may vary depending on your location.
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STILL HAVE A QUESTION?
We’re here to help.
For any questions regarding your order, sizing, products, or shipping, contact us at:
contact@revvco.shop
We aim to respond as soon as possible.